Terms and conditions
This English version is for convenience. The Dutch version is the legally authoritative text. Algemene voorwaarden
In short
- A booking is confirmed after a written quote, your acceptance and a 40% deposit.
- Move or cancel free of charge until 7 days before the session; later rules apply as in the table.
- Mix and master include 2 revision rounds; sessions are kept 24 months.
- Consumers may have a 14-day withdrawal right where applicable; see article 8.
1. Preamble
These terms and conditions («terms») apply to studio services provided by Monoxyleorix B.V., trading as Monoxyleorix, Grote Bickersstraat 74, 1013 KS Amsterdam (KvK 91760683, VAT NL842161090B01), phone 020 244 8916, email [email protected].
They apply together with your written quote or order confirmation. If they conflict, the quote prevails except where mandatory consumer law says otherwise. Browsing the website or sending the contact form alone does not create a contract.
Personal data is handled under our privacy policy; when you are controller for voices or guests in your project, our data processing agreement applies where needed.
2. Definitions
| Term | Meaning |
|---|---|
| Client | The party accepting a quote: consumer or business customer. |
| Consumer | A natural person acting outside trade, business, craft or profession. |
| Business customer | A legal entity or natural person acting in trade or profession, e.g. label, agency or publisher. |
| Quote | Written proposal stating service, date, duration, price incl. VAT, deposit and any special terms. |
| Session | Reserved studio time with an engineer for recording or supervised recording. |
| Service | Vocal recording, Band and live recording, Mixing, Mastering, Podcast and audiobook, as described under services. |
| Deposit | 40% of the agreed price incl. VAT, due when the booking is confirmed. |
| Business day | Tuesday to Friday, except public holidays in the Netherlands when we are closed. |
3. Scope
These terms apply to all current and future orders unless agreed otherwise in writing. Deviations in the quote override this text. Your purchasing terms are rejected unless we accept them in writing.
Site rates (for example €920 for a band day or €42 per chapter edit) are indicative; the quote is binding.
4. Quote, confirmation and booking
Requests via contact, 020 244 8916 or [email protected] receive a quote within 1 business day. The quote states its validity; if none is shown, we use thirty calendar days.
The booking is firm after written acceptance (email «agreed» is enough) and receipt of the deposit. Until then the slot may be offered to others. We may decline unsafe plans, more than 5 musicians at once in the live room, or material that breaks the law.
5. Prices, VAT and extras
Quoted prices are in euros incl. 21% VAT unless explicitly ex-VAT for business clients. Our VAT number is NL842161090B01.
Extra work — additional hours, revision rounds beyond 2, rush delivery, special export formats — is done only after written pricing. Overtime is charged per started half hour at the hourly rate in the quote or, if missing, the hourly rate on the relevant service page.
6. Deposit and payment
On confirmation you pay a 40% deposit; the balance is due on the session day (consumers and in-person recording) or on delivery of mix/master as stated in the quote.
Payment by bank transfer; card in studio where available. Business customers pay within 14 days of invoice date unless the quote says otherwise. Late payment may incur statutory commercial interest, reasonable collection costs and suspension of delivery until paid in full.
Until full payment we may withhold final mix/master files; raw sessions follow the archiving rules in article 10.
7. Cancellation and rescheduling by the client
| Timing | Effect |
|---|---|
| More than 7 days before the session | Free cancellation or move; deposit refunded within 14 days if you cancel. |
| From 7 days down to 72 hours before | Deposit applied once to a new date within 3 months; otherwise kept as compensation for the reserved slot. |
| Within 72 hours or no-show | Deposit and any balance for the reserved block remain due, except in force majeure. |
Send requests in writing to [email protected]. Late arrival shortens the session without extension if the next block is booked. These rules do not limit consumer withdrawal where it applies (article 8).
8. Right of withdrawal (consumers)
If you are a consumer and conclude a services contract at a distance (email, phone, form), you may withdraw within 14 days without giving reasons, unless a statutory exception applies.
If you explicitly ask us to start before the end of that period, you pay a proportionate amount for work already done if you withdraw. If the service is fully performed with your prior express consent and acknowledgement that withdrawal is lost, that right expires.
Notify withdrawal clearly via [email protected] or post to Grote Bickersstraat 74, 1013 KS Amsterdam. We refund within 14 days using the same payment method unless agreed otherwise.
9. Performance, studio rules and safety
Hours: Tuesday to Friday 10:00–19:00, Saturday 10:00–17:00. Closed Monday and Sunday; evening sessions on request.. Evening sessions on request. At most 5 musicians at once in the live room. Participants under 16 only with written consent from a parent or guardian who books and pays; under 18 we expect an adult supervisor present.
No smoking or vaping in the studio. Follow engineer instructions (see about us). We may stop a session for dangerous behaviour or wilful damage to studio property; fees remain due. Your own gear stays at your risk; insure it where needed.
We use moderate monitoring levels, breaks and provide earplugs.
10. Files, delivery and archiving
Unless the quote says otherwise, we deliver recordings and mixes as 24-bit WAV via download link or on your media. Turnaround for mixing and mastering starts when complete, usable files arrive.
We keep session and project files for 24 months after the last relevant activity, then delete unless longer storage is agreed in writing for a fee. Backup and export within that window are your responsibility; see deliver mix stems.
2 revision rounds are included where stated on the service page; one round is one bundled feedback list. Extra rounds or a new artistic direction after approval are re-quoted.
11. Intellectual property and use
Your works. Compositions, lyrics and underlying rights stay yours or your licensors’. You warrant that samples, covers and clearances are in order; we do not audit copyright or neighbouring rights for you.
Recordings and mixes. After full payment you receive the agreed files for the use described in the quote. We may keep internal workflow copies while the archive period runs; we do not commercially exploit them without your written consent.
References. We do not use your artist name, audio or photos in marketing without written consent.
AI. We do not train AI models on your recordings and do not create voice clones without specific written consent from the person concerned.
12. Liability
We perform services with the care expected of a professional recording studio (obligation of means). Artistic outcome also depends on your preparation and is not guaranteed.
Our liability for direct damage from an attributable breach is capped per order at the invoice amount incl. VAT for that order, except for intent, deliberate recklessness or personal injury. Indirect damage, lost profit or goodwill is excluded for business customers; for consumers only where the law allows such limits.
We use redundant workflows to avoid data loss, but you remain responsible for backing up unique takes.
13. Force majeure
In force majeure — including power failure off-site, pandemic measures, government action or failure of essential suppliers — performance is suspended without penalty. We agree a new date; if the impediment lasts more than 60 days or no reasonable alternative exists, either party may terminate in writing and we refund amounts paid for undelivered work.
14. Personal data
We process data under the privacy policy. Vocal recordings may be personal data; use the contact form or email thoughtfully. Adjust cookie choices via (mnxl_consent_v1, 182 days).
15. Complaints, disputes and law
Service complaints in writing to [email protected] with invoice or quote reference; we reply within 1 business days with a proposal.
Consumers may use the EU online dispute platform after internal handling: ec.europa.eu/consumers/odr. We are not obliged to join a sector dispute board; we still handle complaints in good faith.
Dutch law applies. Disputes between businesses go to the competent court in Amsterdam unless mandatory law says otherwise. Consumers may also choose a court allowed under EU or Dutch rules.
16. Final provisions
If a clause is void, the rest remains; we replace the void clause with a valid one closest in purpose. Failure to enforce is not a waiver. We may amend these terms; the version dated 14 October 2026 applies to new quotes after that date. In case of translation the Dutch text prevails. Company details: legal notice; site liability: disclaimer.